We collect only the information reasonably needed to answer inquiries, provide roofing services, operate the website, and meet legitimate business and legal requirements. Please do not submit Social Security numbers, bank account numbers, payment-card details, or other highly sensitive information through a general website form.
Scope of This Policy
This Privacy Policy applies to information collected through the Rhyne Roofing website and through website-based interactions such as contact forms, roofing estimate requests, inspection requests, and embedded online tools. In this policy, “Rhyne Roofing,” “we,” “us,” and “our” refer to the business operating this website.
This policy does not control the privacy practices of third-party websites, financing providers, social networks, map services, or other services that we do not own. Their own privacy notices apply when you leave our website or submit information directly to them.
Information We Collect
Information You Choose to Provide
Depending on how you use the site or communicate with us, we may collect:
- Your name, email address, telephone number, and preferred contact method.
- A property address, service location, or billing address.
- Information about the property, roof type, roof age, visible damage, leaks, storm exposure, project timing, or requested service.
- Messages, questions, photos, documents, claim information, or other materials you choose to send.
- Information about your interest in financing, insurance-related support, or a particular roofing system.
- Communication preferences and records of our correspondence with you.
Information Collected Automatically
When you use the website, we or our service providers may automatically collect limited technical and usage information. This may include your IP address, approximate location derived from your IP address, browser type, device type, operating system, referring page, pages viewed, dates and times of visits, links or buttons used, and cookie or similar identifiers.
Information From Other Sources
We may receive information from referral partners, advertising or analytics platforms, public sources, insurers, financing providers, property representatives, or other parties when permitted by law and relevant to an inquiry or roofing project. We use that information consistently with this policy and the context in which it was provided.
How We Use Information
We may use collected information to:
- Respond to questions and confirm what type of roofing help you are requesting.
- Prepare preliminary estimates, schedule inspections, and communicate about appointments or projects.
- Provide roof repair, roof replacement, inspection, storm-damage, maintenance, coating, and related services.
- Coordinate project access, materials, suppliers, crews, subcontractors, warranties, closeout records, and customer support.
- Assist with financing or insurance-related steps when you ask us to do so.
- Operate, maintain, secure, troubleshoot, and improve the website and its forms.
- Measure website performance, understand how visitors use the site, and evaluate marketing effectiveness.
- Send service communications and, where permitted, marketing messages. You can opt out of promotional messages at any time.
- Prevent fraud, abuse, security incidents, or unlawful activity.
- Comply with legal obligations, enforce agreements, and establish or defend legal claims.
Cookies and Analytics
The site may use cookies, pixels, tags, local storage, and similar technologies. These tools can help the site function, remember preferences, understand traffic, measure form activity, protect against abuse, and evaluate advertising or campaign performance.
Depending on the site's configuration, these technologies may include:
- Essential technologies required for security, page delivery, form operation, and core site functions.
- Functional technologies that remember preferences or support embedded website features.
- Analytics technologies that help us understand page views, engagement, traffic sources, and website performance.
- Advertising technologies that may measure campaigns, limit repeated ads, or support relevant advertising where enabled and permitted.
The site may use Google Analytics or Google Tag Manager. These services may process device, browser, cookie, and website-interaction information according to Google's terms and the settings enabled for the site.
You can control cookies through your browser settings and through any cookie-preference tool displayed on the site. Blocking some technologies may affect forms, embedded tools, or other site functions.
Forms and Online Roofing Tools
Our website forms may use third-party processing services to transmit information to Rhyne Roofing. For example, contact and service-request forms may be processed through FormSubmit or another form-delivery provider. Those providers may process form content, technical data, and anti-spam information as needed to deliver the request.
Our Online Roofing Estimate page may use an embedded QuickQuote tool. When you use that tool, the information you enter—such as a property address, property details, contact information, and estimate inputs—may be sent directly to the tool provider so it can generate or support a preliminary roofing estimate and route the inquiry to us.
The website may also embed Google Maps or other third-party content. Embedded services can receive technical information such as your IP address, device information, and interaction with the embedded feature.
Online Estimates Are Preliminary
An online estimate is a planning tool, not a final contract price or a substitute for inspecting the roof, verifying measurements, identifying concealed damage, confirming code requirements, or defining the final scope of work.
Financing and Insurance-Related Requests
Rhyne Roofing offers access to customer financing through Home Run Financial and Watercrest Financial. If you choose to pursue financing, you may be directed to one of those independent providers. Information submitted directly to a financing provider is governed by that provider's own privacy policy, application terms, and security practices. The provider—not Rhyne Roofing—determines eligibility, approval, rates, terms, and payment schedules.
When you ask for help with an insurance-related roofing matter, we may use or disclose relevant project information to an insurer, adjuster, consultant, property representative, or other participant as authorized by you or as reasonably necessary to support the requested service. We do not control how an insurer or other independent party uses information after receiving it.
How We Disclose Information
We may disclose information in the following circumstances:
- Website and technology providers: hosting, website-platform, analytics, map, form-processing, estimate-tool, email, cloud-storage, security, and related vendors.
- Roofing operations: employees, project managers, installers, subcontractors, suppliers, manufacturers, inspectors, consultants, and professional advisers who need information to support an estimate or project.
- At your direction: financing providers, insurers, adjusters, property managers, associations, owners, or other parties you ask us to involve.
- Legal and safety reasons: when reasonably necessary to comply with law, legal process, licensing or regulatory requirements, protect rights or property, investigate fraud, or address safety and security concerns.
- Business transactions: in connection with a potential or completed merger, financing, acquisition, sale of assets, reorganization, or similar transaction, subject to applicable safeguards.
- With consent: for another purpose that we explain when requesting your permission.
We do not sell personal information in exchange for money. We may use analytics or advertising technologies that disclose limited online identifiers to service providers or advertising partners. Depending on where you live, applicable law may define some of those disclosures as a “sale,” “sharing,” or targeted advertising and may provide an opt-out right.
Data Retention
We retain information for as long as reasonably necessary for the purpose it was collected, including responding to an inquiry, preparing an estimate, performing and documenting a roofing project, administering warranties, maintaining business and tax records, resolving disputes, meeting insurance or licensing requirements, and complying with law.
Retention periods vary by information type and business need. When information is no longer reasonably required, we may delete it, de-identify it, or retain it in a restricted archive where permitted by law. Third-party providers may retain information according to their own terms and retention settings.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include access controls, secure hosting, vendor management, anti-spam measures, and procedures for handling customer and project records.
No website, email system, internet transmission, or storage method is completely secure. We cannot guarantee absolute security. Please use care when sending information online and do not submit highly sensitive financial or identity information through a general website form.
Your Choices and Privacy Rights
Communication Choices
- You can opt out of promotional email by using an unsubscribe option when provided or by contacting us.
- If you separately consent to receive marketing text messages and later want them to stop, follow the opt-out instructions in the message, such as replying STOP.
- Service-related communications may still be sent when reasonably necessary to respond to a request or manage an active project.
Cookie Choices
You can adjust browser controls and any cookie-preference tool displayed on the site. Browser settings may allow you to block, delete, or receive alerts about cookies. Some site features may not work correctly after cookies are disabled.
Rights That May Apply to You
Depending on where you live and the law that applies, you may have the right to request access to personal information, correction, deletion, a portable copy, information about categories of disclosures, or an opt-out from certain targeted advertising, sale, or sharing. You may also have a right to appeal a denied request.
Submit a request by emailing info@rhynerestoration.com or using our contact page. Tell us the right you want to exercise and provide enough information for us to locate the relevant records. We may need to verify your identity or authority before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Children's Privacy
Our website and roofing services are intended for property owners, property representatives, and other adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has submitted information should contact us so we can review and address the request.
Third-Party Links and Embedded Content
The site may link to or embed content from financing providers, social media platforms, manufacturers, review services, maps, video platforms, or other third parties. A third party may collect information when you interact with its link, widget, video, map, form, or application. Rhyne Roofing does not control those independent privacy practices, and this policy does not replace the third party's privacy notice.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, services, vendors, business practices, or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or another appropriate method when required.
Contact Us
Contact Rhyne Roofing with questions about this policy, a privacy request, or how information connected to your roofing inquiry is handled.
Rhyne Roofing
8243 Narcoossee Park Drive, Suite 408
Orlando, FL 32822
License Number: CCC1329471
Email: info@rhynerestoration.com
Phone: (407) 277-4963